Terms and Conditions

Pricing

Dotty Dog Art reserves the right to alter prices at any time, without prior notice. Prices may change and offers may be withdrawn at any time.

All prices shown on the website are in £ (Great British Pound) sterling and are inclusive of VAT.

Although I try to ensure all prices displayed on my website are accurate, errors may sometimes occur. If I discover an error in the price of an item you have ordered, I will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If I am unable to contact you, I may treat your order, in respect of the incorrectly priced item, as cancelled.

Returns

Refunds on commissioned items will not be issued.

With all other items, I will happily provide a full refund within 14 days of purchase, providing they are returned in the same condition in which they were sent. All return shipping costs are the responsibility of the customer.

Purchasing a tracking number is recommended, as Dotty Dog Art is not responsible for the loss of exchanges.

If you are not happy with your Dotty Dog Art purchase, please return the goods in the original condition including a copy of the original delivery note and a message stating you wish to make the return for a refund.

All goods must be returned within 14 days of delivery, to receive a refund (less postage and packaging).

For all returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.

Any goods returned incomplete will not be replaced or refunded.

Please note that refunds will be made using the same method as the original payment.

Faulty goods

All goods are checked thoroughly before leaving for their destination.

On the rare occasion that you may receive goods that are faulty or not what you ordered, please contact within 28 days of delivery and I will help you resolve any issues as quickly as possible.